Frequently asked questions
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1. I have a concern about my order, what’s the easiest way to contact you?
1. I have a concern about my order, what’s the easiest way to contact you?
For any questions or concerns, please email us at trysoluvia@outlook.com. Our customer care team will be happy to help with anything related to your order.
2. How long does it take to process my order?
2. How long does it take to process my order?
All orders are processed within 24–48 hours. You’ll receive a confirmation email once your order has been prepared for shipment.
3. How long does shipping take?
3. How long does shipping take?
Shipping typically takes 7–14 business days. Delivery times may vary slightly depending on your location and local carriers.
4. When will I receive my tracking information?
4. When will I receive my tracking information?
Tracking details are emailed once your order has shipped. Please allow 2–4 business days for your tracking to show movement after dispatch.
5. Do you accept international orders?
5. Do you accept international orders?
Yes! We ship worldwide. Please note that shipping times and any potential customs fees may vary depending on your country.
6. Can I cancel or change my order after placing it?
6. Can I cancel or change my order after placing it?
We allow cancellations or changes within 1–2 days of placing your order. Please email trysoluvia@outlook.com with your order number as soon as possible.
7. What is your return/refund policy?
7. What is your return/refund policy?
We offer a 90-day return policy. Items must be unused and in their original condition to qualify for a refund. To begin a return, email us at trysoluvia@outlook.com.
8. What if my order arrives damaged?
8. What if my order arrives damaged?
If your order arrives damaged or defective, please contact us immediately at trysoluvia@outlook.com with your order number and a photo of the issue. We’ll send you a replacement or issue a refund right away.